Questions & Answers

Can you print my guests names on the labels
Unfortunately we cannot do this, the labels are printed in blocks so there is a minimum of 15 labels or tags of one design.

I have not recieved any confimation of my order
Confirmations are generated automatically through the paypal system and a carbon copy CC is also sent to us. This way we know the confirmation email has been sent. The only times people have not recieved the confirmation is 1.the email address on your paypal account is an old one that you do not use anymore. 2. a spelling mistake on your email address or 3. Hotmail accounts! hotmail quiet often treats the confirmations as junk and puts the email into your spam folder.

What are your delivery charges?
Simply add the required quantity to your shopping basket. When you view the shopping basket, the total price with delivery will be displayed. Please note, delivey prices quoted are for mainland UK only. For highlands, islands, NI, ROI, please contact us for prices.

Are the labels attached to the bottles
No the labels are supplied on a separate sheet that you simply peel off and attach to the bottle. We recommend that you do this last after filling the bottles to prevent any spillage damaging the label.

How long does delivery take
Orders without labels we aim to despatch within 2 working days of receipt of order. Orders under 2kg will be despatched via Royal Mail recorded delivery. Orders over 2kg will be sent via next day courier.

Orders with Labels Labels can take between 3 - 5 days to produce, as soon as they are received from the printers your order will be despatched via next day courier.

Strange symbols on my labels
When editing your labels strange symbols may appear ie ?%80%99 when you use an apostrophe. This only happens on some browsers and will not appear on your printed label.

Do you post to Australia
We post the bottles worldwide, but in order to quote you the carriage charges we will need to know the exact quantity of bottles you require and the full address for delivery. Please use the contact us form to get in touch.

Terms and Conditions
In using this website you are deemed to have read and agreed to the following terms and conditions:

Privacy Statement
We are committed to protecting your privacy. We do not store credit card details nor do we sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


Disclaimer
Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law,this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and

excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


Delivery Policy
Orders without labels - we aim to despatch these orders within 2 working days of receipt of order. Orders under 2kg will be despatched via Royal Mail recorded delivery. Orders over 2kg will be sent via next day courier.

Orders with Labels - Label can take between 3 - 5 days to produce, as soon as they are received from the printers your order will be despatched via next day courier.


Cancellation Policy
Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone 'text message' and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £10 charge to cover any subsequent administrative expenses.


Returns and Refund Policy
If you are not satisfied with your purchase please contact us. You have 7 days from the date of delivery to return it, to be eligible for a return your items must be unused and in the same condition that you received it. The items must be in the original packaging.

You will be responsible for paying the shipping cost to return the item. All shipping costs are non-refundable and will be deducted from your refund.

Printed material made to your own design cannot be refunded, however we do not want you to be disappointed so please contact us, we are only to happy to reprint genuine mistakes or solve other problems.


Cookies
Like most interactive web sites this Company's website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.


Contacting us
You can contact us by Email, SMS/Telephone or by post.
This information can be found on our contact page or by Clicking Here


Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© Miniature Glass Bottles Ltd 2014 All Rights Reserved